What Happens After a CBP Booking Is Confirmed

This article explains what happens in CBP after a customer successfully completes payment.

Understanding the post-confirmation process helps you:

• Reassure customers

• Locate bookings quickly in the back office

• Understand deposit vs balance behaviour

• Prepare items correctly

1. When Is a Booking Considered Confirmed?

A booking is confirmed only after:

• Payment is successfully processed, and

• The confirmation screen is displayed

If payment fails or the session expires, the booking is not confirmed.

2. What the Customer Sees

After confirmation, the customer sees:

• Booking reference number

• Rental period (pickup and return dates/times)

• Pickup location (if applicable)

• Selected products and riders

• Add-ons and fees

• Rental total

If you use deposits, the confirmation will show the full rental value, not just the amount paid online.

3. Confirmation Email

If confirmation email notifications are enabled:

• A confirmation email is automatically sent

• It is sent to the email address entered during checkout

If a customer reports not receiving confirmation:

• Check the reservation in the back office

• Verify the email address used

• Ask them to check spam/junk folders

4. How the Booking Appears in the Back Office

Once confirmed:

• The reservation appears in your reservation list

• The status reflects a confirmed booking

• Payment is recorded (either full payment or deposit)

If Auto-Allocate is enabled:

• Specific items will already be assigned

If Auto-Allocate is disabled:

• The booking will appear as product lines

• Staff must assign items manually later

? For more detail, see:
Allocating Items from Product Lines

5. Deposit vs Balance Due

If your store collects a deposit online:

• The deposit is recorded as paid

• The remaining balance is due later

The back office will reflect:

• Total rental value

• Amount paid

• Outstanding balance

This is why the “Pay Now” amount online may have been lower than the rental total.

For more detail, see:
How Online Booking Pricing Is Calculated (End-to-End) on CBP

6. Inventory Impact

When a booking is confirmed:

• Availability is reduced for the selected time period

• The product line capacity is reduced

• If Auto-Allocate is enabled, a specific item is reserved

7. What Does Not Happen Automatically

After confirmation:

• Items are not physically prepared

• Waivers are not automatically completed (unless configured)

• Staff must still process the rental at pickup

Confirmation does not replace in-store procedures.

Common Questions You May Receive

“Is my booking definitely confirmed?”
If payment was successful and the reservation is in the Confirmed state, yes.

“Why does the confirmation page on CBP show a higher total than what I paid?”
Your store may be collecting a deposit only.

“Why hasn’t the bike been assigned?”
Auto-Allocate may be disabled.

Best Practice for Store Owners

• Regularly review confirmed bookings in advance of pickup

• Train staff to understand deposit vs balance reporting

• Ensure Auto-Allocate settings match your operational workflow

• Keep confirmation emails enabled and clearly worded