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New support ticket
Check ticket status
Knowledge base
Getting Started
First Steps
7
Overview - what is BRM all about?
Your setup checklist
Setting your key store details
Setting your shop email address
Shop opening / closed hours
View all 7
BRM Onboarding
3
Getting started page
Store phases during BRM Onboarding
Help Carousels
Overview
13
Glossary of Terms / Key concepts
'layers' in BRM
User Roles and Privileges
Switch Store function
Logging in to BRM 2.0
View all 13
FAQ
7
What are the Ski specific features of BRM / RSM ?
Tours, packages, activities & events; what is the difference?
what are some kayak / canoe specific features of BRM / RSM?
Do you need to send an email for a provisional reservation? (made online)
Hamburger Menu - What is it and what does it do?
View all 7
Tutorials & Videos
1
Video tutorials
Using BRM
Reservations
21
The Reservations Page - overview
List VIEW
Day VIEW
Hour VIEW
Reservation Summary Popup (RSP)
View all 21
Lifecycle tracking
2
Reservation lifecycle (stages)
highlighting reservations not fully paid up
Customers
15
Managing customer records 'layer'
Finding a Customer's Reservations
Customers List Panel
Using a Customer (from list panel) to create a new Reservation
Postcode Lookup with Loqate
View all 15
Inventory within Reservations
2
linking to underlying inventory
Notes for specific items within your reservation
Financials & Pricing
12
Per Item pricing adjustments
Financials Tab
Booking Slots on pricing page
Billable days and duration
Adding Transactions
View all 12
Maintenance - The Basics
9
Maintenance - overview
Service recording - fixing a broken item
Using BRM to take service bookings
recording a safety check
Viewing item service history
View all 9
Maintenance - Advanced
5
Handsfree mode
Automated service recording (handsfree mode)
Service Point depletion factors
maintenance / mechanic reservation
Maintenance Prep. List
Dealing with Change
10
Adding, Swapping & Removing inventory in a reservation
swap or add items by barcode (or ID)
Cancelling a reservation
How to extend / change Dates & Times of a Reservation
adding notes to your reservations
View all 10
Printing, Waivers, Disclaimers, Receipts, Invoices
10
Rental disclaimers (waivers)
Printing receipts on Thermal Paper
viewing the history of what has been printed
Snapshot printing
Print directly to Windows default printer
View all 10
Advice and Recommendations
22
Hardware Requirements for running BRM
Left hand menu
tips for using BRM on a tablet
saving your preferences
Blocker bookings
View all 22
Communication
8
Emailing a copy of reservation to your customer(s)
Post Rental Email
communications tab in Reservation Detail Panel
email confirmations for online bookings
How does BRM send emails on your behalf?
View all 8
Extras
2
Defining which extras are using in a rental
Applying Add-Ons (Reservation Level Extras)
Barcodes
2
barcode commands
Getting labels printed by BRM....
Reservation Types
2
Using Multiple Reservation Types
selecting the reservation type of your reservations
Delivery
5
Delivery Management
Applying discounts on delivery fees
Delivery Fields
What is 'a delivery' in the system?
Defining delivery addresses
Advanced Reservation Features 2.0
24
Discount Codes (vouchers)
Custom / Quick search
full audit trail (reservation events)
allocating Items from Product Lines
Smart Alerts
View all 24
Analysis & Reporting
7
Graphs and Transactions in 2.0
Exporting data from BRM
deeper analysis using spreadsheets (and pivot tables)
Google Analytics
Graphing your rentals
View all 7
Problem Solving
8
Problem Solving - 'undo' progress reservation
Reservation Stages - a closer look
Problem Solving - how can my item not be available when it is not reserved?
Problem Solving - can't find my reservation
Problems logging in
View all 8
Configuring your BRM
The Basics
17
Introduction to Inventory
Adding new inventory (bikes or items)
Editing Inventory: Item Detail Page
Add / Manage Items
Actual (physical) Items in your inventory - Overview
View all 17
Reservations
1
Setting frequently used durations
Customers
2
Custom fields for your Customer records
Customizing your customer data - by product
Structuring your inventory (setup)
10
Categories
Manage Fleet - Hierarchy Management
Product Lines - what's that all about!?
changing an Item's ID
Rename Product Line shortcode and all existing items
View all 10
Managing your inventory (over time)
9
Changing the status of your items
Manage Fleet - Archiving old inventory in your spreadsheet
Setting items to 'for sale'
selling inventory - setting an item to sold
change an Item's status
View all 9
Pricing & Tax
6
Pricing your items
Adding Price Points
Why do we set Prices at the Product Family level?
Full day or 24 hour mode?
deleting Price Groups
View all 6
Maintenance
0
Barcodes
3
Handsfree mode
Putting barcodes on your bikes - introduction to barcodes
Barcoding - What BRM does and does not do
Extras
3
what are extras in BRM?
Setting up extras
Setting up Add-Ons (Reservation Level Extras)
More advanced
11
Inventory Summary Popup
Offering Groups
Issues with archiving items
Changing the size of a Product Line (PL)
holdback percentage for a product line
View all 11
Communication & Documents
5
Notifications - Who panel
Notifications - when panel
Notifications overview
Email Notifications - Content Panel
Customising customer documents
General Settings
9
Store Details: Address, Currency, Tax rate and other core details
Date and Time settings
Adding your location, including latitude and longitude
tax settings
Product (Item) compatibility
View all 9
Multi-language
7
Languages overview
Multi-lingual online booking (17 languages)
Language customization page (multi-language)
Supported languages page
Language buttons within the back office
View all 7
Advanced Settings
3
Auto-Allocate
Auto-cancel
Tax code override per Product Family
Email Settings
4
Optimising your email deliverability
Implement SPF for your domain
Implement DKIM for your domain
Automatically forwarding emails from BRM
Customer Booking Page
CBP4 - The Basics
9
making an online booking from the new Customer Booking Portal 4.0
Publishing your online booking on your site (CBP 4.0)
adding notes for your Items
your Terms and Conditions
suggested sizing
View all 9
CBP4 - Controlling your online offering
2
Setting Booking Slots
HIVO / regular mode
CBP4 - Advanced Configuration
8
Collecting rider info per bike
Customer Booking - what are extras?
Creating an account
Collecting per rider / skier information per item (configuration)
'This is me' - identify each rider in a multi-person reservation
View all 8
Optional Features
6
Booking Buffers in Online Booking
Min/Max Rental Duration by Product Family
Hold back a percentage of inventory
setting some categories to internal only
Offering Control
View all 6
OBW (legacy) - The Basics
6
(OBW) making an online booking from the Customer Booking Por
(OBW) Publishing your online booking on your site
(OBW) adding notes for your Items
(OBW) your Terms and Conditions
(OBW) suggested sizing (legacy)
View all 6
OBW (legacy) - Controlling your online offering
4
(OBW) Setting Booking Slots
(OBW) Pickup spacing for online reservations
(OBW) Using Booking Slots in online booking with Multi-Location mode
HIVO / regular mode for your Customer Booking Page
OBW (legacy) - Advanced - collecting customer data
4
(OBW) Collecting rider / skier details per item
(OBW) 'this is me' functionality - making sure multiple online bookers identify themselves
(OBW) Should you ask for password creation in Online Booking? (legacy)
(OBW) Online - Customizing your customer data - by product
OBW (legacy) - Advanced - selling extras online
2
(OBW) Customer Booking - extras overview
(OBW) Customer Booking - selling reservation level extras
OBW (legacy) - Advanced - deep linking into product
2
(OBW) Deep linking into actual products in your online booking
(OBW) Creating category specific versions of Online Booking
OBW (legacy) - Advanced - miscellaneous
7
(OBW) Online Channels [under development]
(OBW) Online Booking Overlay Feature
(OBW) Google tracking code
(OBW) do you even want to know about provisional reservations?
(OBWshould you embed or link your Online Booking?
View all 7
Integrations & Optional Modules
API
1
API keys page
Lightspeed
11
Lightspeed integration - overview
Lightspeed Integration - LS to BRM
Lightspeed Integration - BRM to LS
Lightspeed and BRM / RSM accounts
Lightspeed integration - configuration
View all 11
Citrus Lime
3
Citrus Lime Integration - BRM to CL
Citrus Lime integration - overview
Connect to your Citrus Lime Account
Slack
2
Slack Integration
Slack Configuration
Paypal
1
Setting Up PayPal
Stripe
3
Integrated Payment Providers
Setting up payment methods on Stripe
Setting up Stripe
Mailchimp
1
Send new customers to Mailchimp
Webhooks
4
Webhooks overview
Setting up webhooks
Example of customer JSON data sent by webhook
Example of reservation JSON data sent by webhook
GBAL
8
Making Generic Bookings (GBAL)- overview
Product Line Availability and Summary
Book X quantity of a product line
Add a Product Line to a reservation
viewing generic (Product Line) bookings in the planner
View all 8
Tours / Activities / Events
4
Tours / Activities / Events / 2.0
Inventory Type - TAE
Selling tours and renting bikes
Using BRM to sell shuttle bus tickets
Packages
4
Selling packages
why don't we show status for a package?
Creating Packages
Assigning items to Packages in a reservation
Product Catalog (PC)
5
PC Overview
Exporting a bike to the PC
Exporting a snowboard to the PC
retro-fit a PC definition onto your inventory
create inventory direct from the PC
Ski features
1
DIN calculator
Multi-Location
14
Multi-location example - one system, multiple locations within
what are the multi-location features?
Home Location
item 'current location'
Multi-Location modes
View all 14
Delivery Planning Module
1
Delivery Planning Module
Self Registration and Kiosks
7
Self-Registration and Kiosk Overview
Pairing devices with Kiosk Security enabled
Kiosk Language Parameter
Public Kiosks Overview
Setting up a Public Kiosk
View all 7
Payment Processing & Recording
12
Payments overview
seeing which of your Reservations has a Stripe card
Adding Stripe cards for a reservation
Setting your payment methods
you can't mix live and test customers on Stripe
View all 12
Administration
Account Management and Billing
1
Account management and billing overview
User accounts
6
Basic Role
Mechanic Role
Staff Role
Shop Manager role
Administrator Privilege
View all 6
Community forums
Showing recent updates
Start a new topic
BikeRentalManager Forums
Announcements
4
officially recognise 'late fees'
Posted by
Doug Stoddart
,
over 5 years ago
Last Reply
by Onno Oltmanns
over 5 years ago
BRM secures investment!
Posted by
Doug Stoddart
,
about 6 years ago
Last Reply
by Doug Stoddart
about 6 years ago
enter discount codes on the back end
Posted by
Doug Stoddart
,
over 6 years ago
Last Reply
by Doug Stoddart
over 6 years ago
See all 4 topics
Feature Requests
222
Specific Discount Codes
Posted by
Steven at Bike Rental Manager
,
almost 6 years ago
Last Reply
by Landon Amaradio
about 1 year ago
create an API for BRM
Posted by
Doug Stoddart
,
over 6 years ago
Last Reply
by Doug Stoddart
over 1 year ago
Adding Tech Signature
Posted by
Chris Dodd
,
over 1 year ago
Last Reply
by Chris Dodd
over 1 year ago
See all 222 topics
Tips and Tricks
0
Report a problem
2
Google Analytics for BRM
Posted by
Jono Young
,
over 3 years ago
Last Reply
by Jono Young
about 3 years ago
Website compatibility
Posted by
Scott Brooks
,
almost 5 years ago
Last Reply
by mark@bikerentalmanager.com
over 4 years ago