Lightspeed Retail error LSI008 — "Missing EAN" (no product code)

What this error means

To create a sale in Lightspeed, BRM needs a product code (EAN/SKU) to match the rental item to a Lightspeed product. This error means that code is missing.

Why it happens

The Lightspeed configuration for the item hasn't been done, or has become invalid — the rental item has no matching product code in Lightspeed.

How to fix it

1. In Lightspeed, find (or create) the product that matches your rental item.
2. Give it a product code (EAN/SKU) so BRM can match to it.
3. Retry the transaction.

Still stuck?

Contact support with the item and reservation and we'll help you match it up.