Lightspeed Retail error LSI005 — "Employee not found in Lightspeed"

What this error means

BRM is set up with a Lightspeed Employee ID that Lightspeed doesn't recognise, so Lightspeed won't accept the transaction.

Why it happens

Lightspeed needs a valid Employee ID to accept inbound data. This happens when the linked Lightspeed user has been removed, or when the default employee ID BRM uses doesn't exist in your Lightspeed database — often seen right after first setting up the integration.

How to fix it

1. In BRM, go to Settings → Integrations → Lightspeed R.
2. Set a valid Employee ID that exists in your Lightspeed account.
3. Retry the transaction.

Still stuck?

Contact support and we'll help find the right Employee ID.