Lightspeed Retail error LSI001 — "Lightspeed API error" (general)

What this error means

This is Lightspeed's general, catch-all error. It appears when something goes wrong between BRM and Lightspeed that Lightspeed didn't return a more specific code for.

Why it happens

The cause varies — a temporary Lightspeed problem, a connection issue, or a configuration problem Lightspeed didn't classify. Because it's generic, the message alone doesn't pinpoint the cause.

How to fix it

1. Wait a moment and retry the transaction — if it was a temporary Lightspeed blip, it will clear.
2. If it keeps happening, note when it occurs (which reservation, which action).

Still stuck?

Contact support with the error message and the affected reservation so we can check the event log and identify the underlying cause.