If you require any support then please use the link on the bottom left of the application;

(one press to open the help widget, one press to close it)

It will guide you through the process of:

  • finding an article to help you instantly
  • raising a support ticket / question (if necessary)
  • sending a screenshot (optional)

You can only submit a ticket if you look at some articles first.

Please be as precise as possible when describing any issues;


  • online booking, back-office or self-registration (kiosk)
  • reservation references, 
  • bike ID's, 
  • any relevant timeframes etc
  • what is the issue exactly?  What were you trying to do?  what didn't happen / prevented desired result

Please note - you can click on the help icon top right - which will also popup the same help widget.