When your customers book online they are given up to two email confirmations.
- Provisional booking confirmation - when they complete the booking
- Confirmed booking confirmation - when they pay / leave a credit card
The Provisional email is entirely optional. Some people like to have content that says something like:
"thank you for your provisional booking - unless we receive payment for this booking we will auto-cancel it"
Others prefer not to send provisional confirmations - waiting instead until payment has been made.
Deciding which email confirmations you send
Auto-cancel online bookings that are not paid for
How does BRM send emails on your behalf?