The Content Panel is all about customising the actual content you send in response to certain events:


You can choose which message you are looking at with the menu at the top.

Then change the subject and content of each message


The checkbox below is used to set whether or not this notification is on or off.


There are currently 4 messages that BRM sends to your customers;

Adhoc - when you're in a reservation and want to communicate about that reservation with that customer

Post rentalĀ - when you want to follow up and see how they found your service

Provisional - optional automated response to a provisional online booking

Confirmed - automated response to a confirmed online booking



You can insert the following placeholders to personalise the Adhoc email sent from the back office.

This is highly recommended to increase the open rates of your emails.


Placeholder
Purpose
{{reference}}
Reservation Reference
{{first name}}
Customer First Name
{{last name}}
Customer Last Name


See Also

Notifications overview

Maximising your email deliverability