Can I change when the pre-rental email is sent, e.g. a reminder several days before pickup?

There's a real pre-rental email in BRM — it's just not the kind of "reminder N days ahead" some stores are asking for. You can turn it on and rewrite what it says, but you can't change when it's sent.

What it does today

Go to Settings → Notifications → What → Pre-rental. Switch on Send Pre Rental Email, and you can edit the subject line and body freely (merge tags like customer name and reservation reference are available), per language if you run more than one.

The timing is fixed, not a setting: it goes out at 6am in the store's local time on the day the rental starts. If a booking is made on the same day the rental starts, it sends a couple of minutes after the booking instead, since 6am has already passed.

What it can't do

There's no option anywhere to send it earlier — a balance-due reminder a week or two out, for example, isn't something this feature does. If a store wants that, it's a genuine gap, not a setup mistake: treat it as a feature request rather than something to troubleshoot.

Don't confuse this with the separate Post rental tab on the same page — that's a feedback/review request sent after check-in, a different purpose entirely.