Quick Troubleshooting Guide: Fixing Website Display or Loading Issues

If a website isn’t working properly (e.g., it looks broken, won’t load, or shows outdated content), try the following steps:

1. Hard Refresh (Reload Without Cache)

Forces the browser to load the most recent version of the website.

Windows / Linux

• Chrome / Edge / Firefox → Ctrl + F5 or Ctrl + Shift + R

Mac

• Chrome / Firefox → Cmd + Shift + R

• Safari → Cmd + Option + R

2. Clear Cache & Cookies

Cached files and cookies can cause outdated or broken pages.

Chrome / Edge / Firefox (Desktop)

1. Open menu (⋮ or ☰) → Settings

2. Go to Privacy / Clear browsing data

3. Select Cached images/files + Cookies

4. Choose All time → Clear
   
   

Safari (Mac)

• Empty cache: Menu → Safari → Preferences → Advanced → enable Develop menu → Develop → Empty Caches

• Clear cookies: Safari → Preferences → Privacy → Manage Website Data → Remove All
  
  

Mobile (Chrome, Safari, Edge, Firefox)

• Menu → Settings / Privacy → Clear browsing data → Select Cache and Cookies → Clear

3. Check Other Common Causes

• Outdated Browser → Ensure you’re using the latest version of Chrome, Edge, Firefox, or Safari. Update via browser settings or app store.

• Extensions / Add-ons → Temporarily disable ad blockers or other extensions that may interfere.

• Private/Incognito Mode → Open the site in a private/incognito window to bypass cache and cookies.

• Restart Device → Restart your browser. If that doesn’t help, restart your computer or phone.

✅ If All Else Fails

• Try a different browser (e.g., Chrome instead of Safari).

• Try a different device or network to rule out connection issues.