Charging a booking fee

'Booking Fee' is a special kind of Add-On - that has unique behaviour.

The booking fee feature is reserved for those customers on our Hybrid pricing plans

Please note that Booking Fees do not contribute to your plan ceilings

Let's say you want to charge a booking fee on customer bookings (for example to cover the cost of taking bookings online).

You can go ahead and set that up and it becomes a mandatory, pre-selected add-on during the booking process.

On the Customer Booking Page it appears as a separate line in the booking summary.

Advertised prices: if you charge a booking fee, include it in the prices you show customers (on your website, price lists and in store). In the UK and many other markets, a fee customers can't avoid has to be part of the headline price.

Here is how you set it up:

• Go to the back-office and find your Add-Ons (Reservation Level Extras)
• Add a new one booking fee

When you configure your new RLE for the gratuity / tip, change the sub-type to be 'Booking Fee'

Then set your booking fee and pricing (can be fixed or as a % of your rental)

You will find, with this Add-On Subtype that some online configuration is fixed:  (see the red arrow below).

• always visible
• always mandatory

Then you will get this desired behaviour on the Customer Booking Page.

Here is an example of how this might look on the invoice / printout

See Also

taking a tip / gratuity