do you need to send an email for a provisional reservation? (made online)

No you don't have to. It's your choice.

You choose:

  • if (and what) you send your customers when provisionals are made online
  • if you send notifications to the store when online provisionals are made
  • if you auto-cancel online provisional that are not paid for (and after how long)

here is where you make the setting in BRM:

system -> settings -> online

in this example they have decided to effectively ignore all online bookings until paid
  • no customer email
  • no store email
  • auto cancel it after 120mins - if not paid in that time.

In this example they have decided to keep proviosionals

(it depends how many bookings you get, amongst other factors)

  • provisional emails
  • shop emails
  • no auto-cancel (timeout)