graphs not displaying (uses Adobe Flash) - Problem Solving

Some browsers have recently updated the way they handle external plugins.

BRM uses Adobe Flash to draw the in-built graphs.

So you may see this:

Sadly the browser often doesn't display any error messages.

It is simply a case of giving it permission to work with Adobe Flash.  (it used to be automatic)

Here is how you do that:

Google Chrome Browser

First of all make sure you have installed Flash for your browser:

https://get.adobe.com/flashplayer/

please visit your flash content page in your browser:

chrome://settings/content/flash

you will probably have 'Ask first (recommended) set' which is a good idea.  In which case you need to add your BRM URL

US servers

https://us.bikerentalmanager.com/

(used to be https://bikerentalmanager-us.appspot.com/  and it will still work)

EU servers 

https://app.bikerentalmanager.com/

(used to be https://mybikeshopmanager-eu.appspot.com/ and it will still work)

We recommend you start using the new URLS, and change your bookmarks accordingly.

F5 (or cmd-R on mac) and your graphs will now magically work.  It not please raise a support ticket and we'll help!

Please Note - we will be updating this article for Safari, Firefox and IE shortly.

related articles

using the new improved URLs to access BRM / RSM

Google Chrome and Flash reference