1. how much deposit do you take for online bookings? (we take 20%) Two. Or do you want the full amount? 3. if you only take a deposit what do you do if the customer does not come or does not pick up the bike / bikes?
What do you think if there would be the following procedure? Customer
books today 5 bicycles (150€) with deposit e.g. 20% (30€). In the
booking confirmation you will be informed that you want to pay the
remaining amount one week before the rental date. 14 days before, the
customer should receive a reminder email if he has not yet paid the
balance (automated email). This is how travel companies have been doing
it successfully for years.
Onno Oltmanns
Hello everybody,
I have some questions for you.
1. how much deposit do you take for online bookings? (we take 20%)
Two. Or do you want the full amount?
3. if you only take a deposit what do you do if the customer does not come or does not pick up the bike / bikes?
What do you think if there would be the following procedure?
Customer books today 5 bicycles (150€) with deposit e.g. 20% (30€). In the booking confirmation you will be informed that you want to pay the remaining amount one week before the rental date. 14 days before, the customer should receive a reminder email if he has not yet paid the balance (automated email). This is how travel companies have been doing it successfully for years.
What is your opinion?